Frequently Asked Questions

Everything you need to know about your Alfaparf Milano experience.

Are Alfaparf Milano products sulfate-free?

Many of our ranges, particularly the Semi di Lino collection, are formulated without sulfates, parabens, and paraffins to ensure the highest care for your hair fiber and color longevity.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.

What is your return policy for hair care products?

We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on products that have been opened or used.

Do you offer international shipping?

Yes, we ship our professional hair care products worldwide. Shipping costs and delivery times vary depending on the destination country and are calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.

How do I choose the right range for my hair type?

Each collection is color-coded for specific needs: Moisture (nutritive), Reconstruction (damaged), Diamond (normal), and Volume. You can also use our online hair diagnostic tool for a personalized recommendation.